Get Your Answers From T.L.C.

Frequently Asked Questions

Dirt and neglect are the #1 causes for heating and cooling failure. One of the most important steps you can take to prevent future problems and unwanted costs is bi-annual maintenance. When done properly, maintaining your system will save you money on energy bills and, just as importantly, help your system last longer. Enjoy the peace of mind that only comes with knowing your comfort system has been certified for proper operation by our technicians.

Getting your equipment serviced by a certified technician at least twice per year is proven to extend your system’s lifespan.

Every home is different – some homes require a filter change every 6 months while others require monthly. What’s certain is that every family deserves clean air in their home, and when you sign up for our Comfort Plan, we send a technician to your home twice yearly to assess how often your filters should be replaced and much more.

It is recommended by all manufacturers to service equipment bi-annually.

According to the EPA, “Indoor Air Quality (IAQ) refers to the air quality within and around buildings and structures, especially as it relates to the health and comfort of building occupants. Understanding and controlling common pollutants indoors can help reduce your risk of indoor health concerns.” By scheduling a free Indoor Air Quality Consultation, our certified technician can come to your residence and use state-of-the-art equipment to show you exactly how your home air quality ranks. We can then offer solutions for improvements that can positively affect your health and well-being at home.

It is recommended for all homeowners to have their systems serviced every 6 months to maintain peak efficiency and cleanliness. Outside of bi-annual maintenance, if your home does not feel as comfortable as it normally does, your home feels damp or “muggy” or your unit runs continually without cycling off, your unit should be serviced by one of our experts.

This could be many issues, including but not limited to collapsed ductwork, improperly sized equipment, dirty filters, dirty coils or poor duct design. Our trained technicians can narrow down the issue and offer solutions to get you and your family back to comfort.

Your air conditioning equipment could be responsible for as much as 52% of your total electric bill. An improperly maintained system can wreak havoc on your monthly bill by operating on excessive amounts of power.

To determine the necessary size of your equipment, a trained technician will need to come to your home and perform a load calculation, which accounts for several factors, including: window thickness, insulation, structure of the home, etc. in order to tell what system capacity is needed.

No. Window units are sealed units that are not designed to be repaired.

A mini-split is also known as a “ductless” air conditioning unit. Central air conditioning systems require ductwork that branch off into separate parts of your house. Mini-splits do not require duct work and have their own independent air handling unit known as a “head” that hangs on the wall of each room you wish to cool. You can have up to 4 heads for every outdoor unit. Mini-splits are excellent for conditioning garages, server rooms, sheds, home additions and many other applications.